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Store Policies

 

Placing an Order

Orders can be placed 24 hours a day, 7 days a week on Carrot Top’s website. On-line ordering is straightforward and convenient; simply click the “Add to Bag” button from any product page on the web site and then follow the subsequent instructions. If you prefer, you can call us to place your order, Monday-Friday 9-4:30pm EST. At times, we may be busy. Please leave us a message. We will make every effort to return all calls as soon as possible.

Payment and Sales Tax

Presently, Carrot Top, LLC accepts credit card payments from Visa, Master Card, Discover, and American Express. You can also pay with your personal PayPal account. Checks will not be excepted as a form of payment unless pre-approved by the Owner. If an order is placed via the "Mail Check" option, Carrot Top, LLC reserves the right to decline shipment. Because Carrot Top, LLC operates in Virginia, we are required to collect 5% sales tax on orders shipped to a Virginia address. Those who live outside Virginia will not be charged sales tax for orders placed on CarrotTopClothes.com, but may want to consult applicable tax laws in their state.

Security and Privacy

We understand your concerns regarding privacy and designed this policy as our commitment to our customers. Cookies are used on the site to help customers access and track items in their shopping cart. A cookie is sent to the individual to identify them when they return to the site for the purpose of viewing items left in their shopping cart. When registering on Carrot Top Clothes mailing list, we will ask you to provide your name, email address and mailing address (optional). We will use this information to notify you of site changes and update you on the latest products and promotions. All newsletters and promotional emails have an "opt-out" feature. When you order products, we will also need your billing and shipping information. This information should be as accurate as possible because we will use it for all contact, billing and shipping purposes. Because members and their privacy are top priority at Carrot Top, LLC, we use the most secure transaction software available. All credit card orders on Carrot Top Clothes are processed on a secure server. Any credit card or other personal information you provide Carrot Top, LLC is protected by encryption using Secure Socket Layer Protocol (SSL). Only Carrot Top,LLC can decrypt this secure information. If you prefer not to place your order online, we would be pleased to take your order by phone. Please call Customer Service 1-757-406-9428 Monday-Friday 9:00-4:30pm EST. We will be happy to assist you.

Terms and Conditions

Carrot Top, LLC reserves the right to amend product information and shipping schedules due to artisan delays, changing conditions and product discontinuations. In the event of a shipping delay, Carrot Top Clothes will notify you promptly, and cannot be held responsible for shipping delays beyond estimated delivery times. We make every effort to keep our inventory on the web up to date. If an item you ordered is out of stock and can not be shipped, we will let you know within 24 hours. Carrot Top, LLC has made every effort to assess the quality and safety of our clothing. Carrot Top, LLC cannot be held liable for accidents resulting in personal injury that involve merchandise purchased on the site. In addition, Carrot Top, LLC is not responsible for copyright, registration or licensing infringement of products sold on the site.

Shipping Methods and Charges

$6.50 Shipping! Flat-rate standard shipping is valid for a limited time only. Shipments will be made utilizing USPS Priority Mail. $6.50 flat-rate standard shipping applies to all shipments to the U.S. including Hawaii and Alaska, APO/FPO locations and U.S. territories. For multiple shipments, each shipment is $6.50. Promotion not valid on international or express shipping. Not valid for cash. No shipping adjustments on previous purchases. Offer is non-transferable. Carrot Top, LLC reserves the right to change or cancel this promotion at any time.

Free Shipping on orders over $300! Shipments will be made utilizing USPS Priority Mail. Offer is valid for a limited time only. Free shipping on orders over $300 applies to all shipments to the U.S. including Hawaii and Alaska, APO/FPO locations and U.S. territories. For multiple shipments or locations, each additional shipment or location is burdened with the standard shipping rates explained below. Promotion not valid on international or express shipping. Not valid for cash. No shipping adjustments on previous purchases. Offer is non-transferable. Carrot Top, LLC reserves the right to change or cancel this promotion at any time. Any refunds for returned merchandise will be the reduced by the shipping charge of $6.50 that was waived if your original order was over $300.

Shipment is available to all U.S. territories including Hawaii, Alaska and APO/FPO locations. Unfourtunatley, Carrot Top, LLC does not ship internationally at this time. All international orders will be cancelled imediately with a credit issued for the full amount of the purchase.

UPS Standard Ground Shipping charges are based on the total price of an order and outlined in the chart below. Shipping surcharges for oversized and furniture items are in addition to the costs shown below. Additional charges will apply to UPS 3 Day Ground Shipping as well as UPS 2nd Day Air Shipping. Carrot Top reserves the right to change these rates at any time.

Price of item Shipping Cost
Up to $49.99
$9.95
$50 to $99.99
$12.95
$100 to $199.99
$14.95
$200 and Up
$17.95

°Pick up is only available to friends and family. Your order will not be processed if you choose this shipping option unless you have been pre-authorized to do so by an employee of Carrot Top,LLC.

Returns/Exchanges

Personalized Items

Personalized items can not be returned or exchanged. If you are concerned about the fit of a personalized item or how to personalize the item, please call us at 757-406-9428 or email us at customerservice@carrottopclothes.com. We will be happy to assist you before making your final decision.

Non-Personalized Items

Carrot Top, LLC strives to provide our customers with the highest quality merchandise and an unmatched shopping experience. If you are not completely satisfied with your non-personalized item, you may return it, for a refund, exchange, or store credit. Returned items must be unused, in their original condition and their original packaging. Simply call us within 10 days of receipt of the item and we will issue you a Return Authorization Number (RAN), which is valid for 10 business days. Upon receipt of your approved return, Carrot Top, LLC will either issue a refund for the purchase price of your item(s) to the credit card used for your purchase or ship the item you selected in exchange. Please note that shipping charges cannot be refunded by Carrot Top, LLC; all shipping charges are the customer's responsibility. We encourage you to send all returns via insured mail for protection against lost or damage. If you return an item after the 10 business day window, without a RAN, and/or Carrot Top, LLC suspects an item has been used, the merchandise will be shipped back to you at your expense. Also, if you choose to return an item that was shipped to you free of charge, you will receive a refund for the item’s purchase price minus the appropriate shipping costs as outlined on our Shipping Methods and Charges section. You can email us at customerservice@carrottopclothes.com or call us at 757-406-9428 Monday through Friday between 9 a.m. and 4:30 p.m. EST. Please note: All sales on discounted merchandise are final.

Sale or Clearance Items

Unfortunately, we will not provide refunds for items purchased on sale or clearance. Exchanges will be permitted for sale items, if within 10 days of receipt, the item is returned for another size of the identical outfit or merchandise. If the new size is no longer available, the exchange will not be granted. Please contact customer service, before returning any sale merchandise.

Newsletters

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Sale Terms and Conditions

Periodically Carrot Top, LLC will run promotional sales and issue coupon codes. The promotional sales prices and coupon codes are not redeemable on previously purchased merchandise. Coupon discounts only apply to the base price and do not apply to charges for size increases or personalization. Carrot Top, LLC reserves the right to end a sale or promotion period at any time.

     

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